Terms and Conditions

Effective Date: April 2026

Business Name: Domino Design
Trading As: The Biz Heroes
Registered Address: Lytchett House, 13 Freeland Park, Wareham Road, Poole, BH16 6FA
Contact Email: [email protected]

1. Introduction

These Terms and Conditions govern the use of services provided by The Biz Heroes (“we,” “us,” “our”), including access to our white-label CRM platform, automation systems, marketing tools, and support services powered through our reseller relationship with GoHighLevel (“Platform”).

By purchasing, subscribing to, or using our services, you agree to be bound by these Terms.

2. Services Provided

We provide access to a white-label business growth platform which may include:

CRM and pipeline management
Appointment booking systems
SMS and email automation
AI chat and lead handling
Website and funnel builders
Reputation management
Forms and surveys
Workflow automation
Membership areas
Reporting dashboards
Third-party integrations
Setup, onboarding, and support services

Specific services included depend on your selected plan.

3. Independent Reseller Relationship

We are an independent reseller of services powered by GoHighLevel and are not owned, operated, or directly managed by GoHighLevel.

Your agreement is with The Biz Heroes, not directly with GoHighLevel.

We reserve the right to change providers, integrations, or platform features where necessary.

4. Subscription Terms

All subscriptions are billed monthly unless otherwise agreed in writing.

By subscribing, you agree to:

Provide accurate billing details
Maintain valid payment methods
Pay all subscription fees on time
Comply with platform usage policies
Failure to maintain payment may result in suspension or termination of access.

Failure to maintain payment may result in suspension or termination of access.

5. No Long-Term Contracts

Unless otherwise stated in writing, all services are provided on a rolling monthly basis. with no fixed long-term contract.

You may cancel by providing written notice at least 14 days before your next billing date.

Cancellation does not entitle you to refunds for services already delivered, or the initial setup fee.

6. Setup Fees

Where applicable, onboarding, migration, setup and implementation fees are non-refundable once work has commenced.

This includes:

CRM setup
Workflow creation
Calendar integrations
Automation builds
Funnel setup
Website migration
AI configuration

7. Refund Policy

Due to the digital nature of our services, monthly subscription fees are generally non-refundable.

Refunds may be considered solely at our discretion where:

Duplicate billing has occurred
A technical failure caused complete service inaccessibility
We are unable to deliver agreed setup services

Dissatisfaction alone does not guarantee a refund.

8. Client Responsibilities

You are responsible for:

Maintaining lawful business practices
Complying with GDPR and marketing regulations
Obtaining customer consent for SMS/email communication
Safeguarding login credentials
Reviewing automation outputs
Ensuring message content complies with applicable laws

We are not liable for misuse of the platform.

9. SMS, Email, and Communication Compliance

You are solely responsible for ensuring compliance with:

GDPR
PECR
CAN-SPAM
TCPA
Local telecommunications laws
Advertising regulations

Improper use of messaging systems may result in immediate account suspension.

10. Platform Availability

While we aim for uninterrupted service, we do not guarantee continuous availability.

Downtime may occur due to:

Third-party platform outages
Maintenance
Software updates
API disruptions
Provider limitations

We are not liable for losses caused by platform downtime beyond our reasonable control.

11. Intellectual Property

All workflows, automations, templates, systems, frameworks, training materials, and proprietary processes created by us remain our intellectual property unless otherwise agreed in writing.

Clients may not copy, resell, distribute, or replicate these materials without written permission.