Yes. AI Hero is available 24 hours a day, 7 days a week, helping ensure your business never misses an opportunity simply because no one is available to answer the phone. Whether it's after business hours, during weekends, on bank holidays or while your team is busy with other customers, AI Hero is always ready to answer calls professionally.

It can greet callers using a customised script, answer frequently asked questions, collect important information, qualify enquiries and guide callers through the next steps. Depending on how your system is configured, AI Hero can also book appointments, request callback details, transfer urgent calls or trigger automated follow-up through email or SMS.

Every conversation is recorded within Leads Hero, so your team has access to the information they need before returning the call or continuing the conversation. This means enquiries don't disappear into voicemail or get forgotten—they become organised opportunities that can be followed up quickly.

While AI Hero doesn't replace your team, it ensures your business is always available to respond. The result is fewer missed calls, faster customer service and more opportunities captured, even when your office is closed or your staff are unavailable.

No. AI Hero is designed to support your team, not replace them. Its role is to handle the routine tasks that take up valuable time, allowing your staff to focus on the conversations and work where human expertise makes the biggest difference.

AI Hero can answer calls, respond to common questions, capture customer details, qualify enquiries, book appointments and trigger follow-up automatically. It never gets tired, doesn't take breaks and is available 24 hours a day, helping ensure every customer receives a prompt, professional response, even when your team is busy or your business is closed.

When a conversation requires specialist knowledge, personal advice or a more complex discussion, AI Hero can gather the relevant information and pass the enquiry to the appropriate member of your team. Because the conversation has already been captured in Leads Hero, your staff have the context they need before they make contact, saving time and creating a smoother customer experience.

Think of AI Hero as a highly efficient virtual receptionist and administrative assistant. It removes repetitive tasks, reduces missed opportunities and helps your team work more productively, while allowing your people to concentrate on building relationships, solving problems and delivering exceptional customer service.

That's exactly what AI Hero is designed for. No two businesses operate in exactly the same way, which is why we don't use a generic, one-size-fits-all AI assistant. During onboarding, we take the time to understand your business, your services, the questions customers commonly ask and how you want enquiries to be handled.

AI Hero is then configured around your business. It can be trained to answer questions about your products or services, explain your processes, qualify enquiries, collect the information that's important to you and follow the conversation in a way that reflects your brand and customer experience. It can also follow your preferred workflows, whether that's booking appointments, requesting quotations, transferring urgent calls or notifying the right member of your team.

As your business evolves, AI Hero can evolve with it. New services, pricing, frequently asked questions and processes can all be updated, ensuring it continues to provide accurate, relevant responses.

The goal is to configure the AI to fit your business—not to force your business to fit the AI. That way, every caller receives a personalised, professional experience that reflects how you already work while saving your team valuable time.

Getting started is straightforward. Once you've placed your order and completed our onboarding questionnaire, our team begins configuring AI Hero around your business. We take the time to understand your services, how you handle enquiries, the questions customers commonly ask and what you want AI Hero to do, ensuring it's tailored to your business rather than using a generic setup.

For many businesses, AI Hero can be ready within a few working days. If your project includes more advanced conversation flows, integrations with existing systems or bespoke automations, it may take a little longer to ensure everything is configured and tested correctly before going live.

Throughout the setup process, we'll keep you updated on progress and let you know if we need any additional information. Before launch, we test your AI Hero to make sure it's responding accurately and delivering the professional experience your customers expect.

Our priority isn't simply getting you live quickly—it's making sure AI Hero is ready to represent your business with confidence from day one. Once it's live, you'll have a 24/7 AI assistant that's ready to answer enquiries, capture opportunities and support your team from the very first call.

Our aim is to build long-term relationships by delivering ongoing value, not by tying customers into complicated contracts. We understand that investing in new technology is an important decision, which is why we believe flexibility and transparency are essential.

Your initial setup fee covers the work involved in configuring your system, including your SmartSite, CRM, AI Hero, automations and any other services included in your package. Because this work is bespoke and completed specifically for your business, setup fees are non-refundable once work has begun.

After your system is live, your subscription continues on a rolling monthly basis. If you decide The Biz Heroes is no longer right for your business, you can cancel by giving 30 days' notice, giving both parties time to complete any outstanding work and ensure a smooth transition.

Our focus is on earning your business every month by helping you capture more enquiries, automate routine tasks and improve customer relationships. We believe the best reason to stay with us is because the platform is delivering real value—not because you're locked into a lengthy contract.

For many businesses, a receptionist is a valuable member of the team. However, employing someone to answer the phone full-time isn't always practical or affordable, especially for smaller businesses. Salaries, National Insurance, pensions, holidays and sick leave all add to the cost, and even the best receptionist can only answer one call at a time during working hours.

Your AI Receptionist is available 24 hours a day, 7 days a week, so your business never has to rely on voicemail or unanswered calls. It answers enquiries instantly, greets callers professionally, answers frequently asked questions, qualifies enquiries, captures customer details and can even book appointments or transfer urgent calls, depending on how it's configured.

Unlike a traditional receptionist, your AI Receptionist never takes a break, never calls in sick and never finishes work at 5pm. It ensures every caller receives a prompt, consistent and professional experience, even during busy periods, evenings, weekends and bank holidays.

If a caller needs personal advice or wants to speak to someone directly, your AI Receptionist simply collects the relevant information and passes it to the right person in your business, ensuring your team can pick up the conversation without asking the customer to repeat themselves.

For many businesses, it's not a choice between an AI Receptionist or a human receptionist. It's about giving your team an intelligent assistant that handles routine calls, protects valuable opportunities and ensures your business is always available when customers need you.

Yes. We want you to feel confident that our AI Receptionist is the right fit for your business, which is why we offer a 30-day free trial. This gives you the opportunity to experience how it handles real customer enquiries, captures opportunities and supports your team before making a longer-term decision.

During your trial, we'll configure the AI Receptionist around your business, including your services, frequently asked questions, opening hours and preferred call handling process. You'll be able to see how it answers calls, qualifies enquiries, captures customer details and helps ensure you never miss an opportunity because you couldn't answer the phone.

You'll also have access to your dashboard, allowing you to review calls, see how enquiries are being handled and understand the value the system is delivering. If you need any adjustments during the trial, we'll work with you to fine-tune the setup so it reflects the way your business operates.

Our aim is simple: we want you to experience the benefits of having an AI Receptionist working for your business before you decide to continue. We believe the best way to demonstrate its value is to let it prove itself in your own business.